Coombs Gas Co. Privacy Policy

Last Updated: April 24, 2025

1. Introduction
Coombs Gas Co. ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your") and ensuring transparency in how we collect, use, and safeguard your personal information. This Privacy Policy outlines our practices regarding your data, including compliance with the Telephone Consumer Protection Act (TCPA) and related regulations. By engaging with our services, including propane delivery, equipment leasing, or communications, you consent to the practices described herein.

2. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, payment details, and property details provided when you request services or sign up for our programs.

  • Communication Data: Records of phone calls, text messages, emails, or faxes exchanged with us, including your consent to receive such communications.

  • Usage Data: Information about your propane usage, delivery history, and interactions with leased equipment, if applicable.

  • Device Information: IP address, browser type, or device identifiers if you interact with our website (www.coombsgas.com).

We collect this information directly from you, through your interactions with our services, or from third parties (e.g., credit card processors) with your consent.

3. How We Use Your Information
We use your information to:

  • Process and deliver propane services, including scheduling deliveries and maintaining equipment.

  • Communicate with you about orders, billing, service updates, or safety notices via phone, text, email, or mail.

  • Improve our services, marketing efforts, and customer support based on your preferences and usage patterns.

  • Ensure compliance with legal obligations, including TCPA and safety regulations.

We may use automated systems to make calls or send texts for transactional purposes (e.g., delivery confirmations) or marketing, but only with your prior express written consent where required.

4. Consent for Communications

  • Express Written Consent: By providing your phone number or email, you may opt in to receive promotional calls, texts, or emails from Coombs Gas Co. This consent is not a condition of purchase, and you can revoke it at any time (see Section 6).

  • TCPA Compliance: We comply with the TCPA, which prohibits unsolicited calls or texts to numbers on the National Do Not Call Registry unless you have given prior express consent or the call is exempt (e.g., transactional). We maintain an internal Do Not Call list and honor all opt-out requests within 30 days.

  • Call Monitoring: Calls to or from Coombs Gas Co. may be recorded or monitored for quality assurance and training purposes, with notice provided at the start of the call.

5. Disclosure of Information
We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Third parties who assist with delivery, payment processing, or equipment maintenance, under strict confidentiality agreements.

  • Legal Authorities: As required by law, court order, or to protect the safety of our customers or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

  • SMS consent is not shared with third parties or affiliates for marketing purposes.

6. Your Choices and Rights

  • Opt-Out Options: You may opt out of marketing calls, texts, or emails at any time by:

    • Replying "STOP" to text messages.

    • Calling (800) 323-9534 and requesting removal from our contact list.

    • Clicking the "unsubscribe" link in emails.

    • Registering your number with the National Do Not Call Registry at donotcall.gov.
      We will process opt-out requests within 30 days.

  • Access and Correction: You may request access to or correction of your personal information by contacting us at info@coombsgas.com or (800) 323-9534.

  • Do Not Track: Our website does not respond to "Do Not Track" signals, but you can manage cookie preferences through your browser settings.

7. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Retention of Data
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, this is for the duration of your service plus seven (7) years, unless otherwise required by law.

9. Children’s Privacy
Coombs Gas Co. does not knowingly collect information from children under 13. If we learn we have collected such data, we will delete it promptly.

10. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the U.S., where our servers are located. By using our services, you consent to this transfer.

11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website (www.coombsgas.com) with the "Last Updated" date revised. We will notify you of material changes via email or phone if you are an active customer.

12. Contact Us
For questions, concerns, or to exercise your rights, contact us at:

You may also file a complaint with the Federal Trade Commission (FTC) at ftc.gov or the Federal Communications Commission (FCC) at fcc.gov if you believe we have violated your privacy rights.

13. Acknowledgment
By engaging with Coombs Gas Co., you acknowledge that you have read, understood, and agree to this Privacy Policy and our compliance with TCPA regulations.